How to Make Complaints for ESL Students

Politeness is universally appreciated, even when making complaints, no matter what language a person speaks, but in learning English as a Second Language (ESL), some students may struggle with formulas and functions of certain English phrases meant to politely start a conversation involving a complaint. There are a number of formulas used when complaining in English, but its important to remember that a direct complaint or criticism in English can sound rude or aggressive. For most  English speakers, its preferred that others express their dissatisfaction indirectly, and introduce the complaint with an amicable introductory clause such as Im sorry to have to say this but... or excuse me if Im out of line, but... It is important to note, however, that these phrases dont directly translate into Spanish so understanding the basic function of words like sorry go a long way to introducing ESL students to the polite way to go about making complaints in English. How to Start Complaints Amicably In Spanish, one might start a complaint with the phrase lo siento, or Im sorry in English. Similarly, English speakers typically start their complaints with an apology or indirect reference to propriety. This is largely because politeness is a major element of English rhetoric.   Some phrases that English speakers may use to start complaints politely: Im sorry to have to say this but...Im sorry to bother you, but...Maybe you forgot to...I think you might have forgotten to...Excuse me if Im out of line, but...There may have been a misunderstanding about...Dont get me wrong, but I think we should... In each of these phrases, the speaker begins the complaint with an admission of error on the speakers part, relieving some of the assumed tension between speaker and audience by letting the listener know that no one involved is blameless. Whether it be because of  contrasting ideas  or just because a speaker wants to say no nicely, these introductory phrases can be helpful to maintain respectful rhetoric in conversation. Forming a Polite Complaint After ESL students understand the concept of introductory phrases to complaints, the next important element of conversation is keeping the complaint itself polite. Although being  imprecise or vague  does have its benefits when complaining, clarity and good intentions go a lot further in maintaining the cordiality of conversation. Its also important not to come across as attacking while making a complaint, so the complaint itself should start with phrases like I think or I feel to indicate that the speaker isnt accusing the listener of something as much as he or she is starting a conversation about the disagreement. Take, for instance, an employee who is upset at another for not following the company policy while working at a restaurant together, that person might tell the other Excuse me if Im out of line, but I feel like you may have forgotten that closing waiters need to refill the salt shakers before leaving. By introducing the complaint with an apology, the speaker allows the listener to not feel threatened and opens up a conversation about company policy instead of scolding or demanding that person do their job better. Redirecting focus and calling for a solution at the end of a complaint is another good way to address the issue. For instance, one might say Dont get me wrong, but I think it might be better if we focus on this task before doing the one youre working on to a coworker who is not working on the right part of a project.

The Ideas Of Reading And Writing - 1493 Words

The ideas of reading and writing seems intertwined; to do one of them one has to know how to do the other. Therefore, this makes both as powerful as the other in language and literature. Most authors who talk about the ideology of reading and writing, compose their works mainly based from outside sources and other author’s works. However, comic writer Alison Bechdel composes a story about the troubles and hardships she encounters while writing. This oddly more intricate story, offers a deeper look into Bechdel’s personal life in which she explains her own thoughts as an omnipotent narrator. As the narrator of her own story – showing the character’s actual thoughts apart from dialogue – Bechdel introduces her main theory: the creation of†¦show more content†¦Bechdel accidentally blocked the easy way of confronting her mother about the memoir her character was writing about her father. Because of this, she’s now faced with the only cho ice of climbing through a tiny window filled with dirt, cobwebs and spiders. As the dream continues, she realizes there’s a large door behind her which leads to a body of water with stepping-stones. She’s found what seems like an easy way out, and this way even lays out the path for her. When she steps on the first rock however, instead of the rock being safe and solid, she unexpectedly falls into the water. This symbolizes that there is really is no easy path to confronting her mother, and that she has to just dive into talking to her mother about what appears, a very touchy subject. So, dive in she did. Later on while she is still in the dream, instead of a basement Bechdel is now in her car. She is practicing what she wants to say to her mother later during their â€Å"talk†, when traffic starts to thicken. In the comic there are road work signs and shoulder closings, which symbolizes the bumpy path she’s about to meet and how the road will only get narrower and more dangerous as she goes along. This is when the story she writes of her father begins, but she soon realizes she cannot â€Å"live and write at the same time.† She then experiences a close encounter with death from a Stroehmann Sunbeam Bread truck – the same

Jesus Is The Most Visionary And Ethical Leader Of All Time

The initials W.W.J.D have become as well known as some of today’s most popular business mottos or logos. As seen in class, people from many diverse backgrounds recognize these initials if not fully understand their meaning: What Would Jesus Do? Businesses from around the globe have adopted Jesus’ leadership principles into their workplaces, and countless leadership books have been written based on the leadership style of Jesus. This paper is not about Jesus the preacher, the Son of God, the healer or the father of modern Christianity today. It is about Jesus the man, his leadership qualities, his character, and the way he used visionary and ethical leadership practices to inspire and equip his team to change the world. He was an expert and transformational visionary. He possessed moral leadership traits that one can only aspire to model. The purpose of this essay is to prove that, due his mastery of these concepts, Jesus is the most visionary and ethical leader of all time. Jesus personifies the definition of a visionary leader. Just what is a visionary leader? Webster’s dictionary describes the word visionary as someone â€Å"having or showing clear ideas about what should happen or be done in the future† or someone whose â€Å"ideas or projects are impractical† (Webster, 2003). Jesus was a visionary leader because he managed to advance his vision that went against the status quo throu gh impractical ways and overcame every obstacle placed in front of him. By all accounts, JesusShow MoreRelatedJesus Is The Most Visionary And Ethical Leader Of All Time1842 Words   |  8 Pageshas become as well-known as some of today’s most popular business mottos or logos. As demonstrated in class, people from many diverse backgrounds at a minimum recognize the acronym, if not fully understand its meaning, What Would Jesus do? Businesses from around the globe have adopted Jesus’s leadership principles to their workplace and countless leadership books have been written based on the leadership styling’s of Jesus. This paper is not about Jesus the preacher, the Son of God, the healer orRead MoreMartin Luther and The Protestant Reformation1110 Words   |  4 Pageshis visionary leadership and ethical beliefs. The essay will also discuss how his traits are relevant to me as a leader. Martin Luther was one the most influential people that inspired the Protestan t Reformation and impacted Christianity. His innovative and bold approach to call out the wrong practices of the Catholic Church, stirred a movement in the 1500s that transformed the face of Christianity. Visionary Leader Although Martin Luther did not intend to change the world, as a visionary leaderRead MoreBusiness Ethics : The Fundamental Purposes Of An Organization1195 Words   |  5 Pagesof contemporary standards that govern the behavior of persons in a business organization. It has both normative and descriptive dimensions. The field is primarily normative when considered as a corporate practice. The range of concern on business ethical issues focuses on the interaction of profit-maximizing behavior with non-economic concerns. Ethics are vital when it comes to regulating and details in business that are beyond government control. Organizations that fail to comply with the specifiedRead MoreSynthesis Essay : Corrie Ten Boom2004 Words   |  9 PagesSenior Noncommissioned Officer Academy Corrie Ten Boom In times of peril, a hero rises to protect those who cannot protect themselves. Movies tell us heroes are from a different world, wear a suit of armor/cape, or wield superhuman abilities; however, real-life heroes do not fit that mold. In reality, heroes, come in many forms and need little more than courage and boldness to do what is right when no one else will. By all accounts, Corrie Ten Boom, a nearly 50-year old Dutch woman, shouldRead MorePersonal Leadership And Action Plan2151 Words   |  9 Pagesmeans. To lead, nonetheless, is to excite, to impact, and to inspire. Successful leaders move others to draw in incredibleness, to stretch out themselves and to go past their perform work necessities by producing innovative thoughts. It has been said that directors are individuals who do things right and leaders are individuals who make the best choice. This refinement is to some degree exaggerated since successful leaders do a considerable measure of overseeing and compelling chiefs need to lead. TheRead MoreEthical Dilemma2327 Words   |  10 PagesDoes It: An Ethical Dilemma Tomorrow Allen Mark Weber Leadership Ethics Bus 540 Professor Rose Nichols June 25th, 2013 Everyone Does It: An Ethical Dilemma According to Bommer, Gratto, Gravander, and Tuttle (1987), the social environment is heavily influential in how a manager makes decisions. The type of ethical dilemma alsoRead MoreLeadership From A Christian Worldview Essay6377 Words   |  26 Pagesyour skills, abilities, and knowledge of the vision of life, beliefs, values, and principles. Due to the differing worldviews as a leader from a secular or biblical perspective, the ways of life as a leader divert the values that guide us, beliefs that direct us, and principles that motivate us to act or behave a certain way. Jesus lives in disciples, and we should all be living as his light and world. In Paul’s plea he stated, â€Å"Follow my example, as I follow the example of Christ† (1 CorinthiansRead MoreValues of Servant Leadership3658 Words   |  15 Pagesperspective on traits approach, style approach, situational approach, contingency theory and lately, to contemporary approaches of servant leadership (Northouse , 2007). This theoretical paper proposes that a leaders’ leadership style and the values embedded in that leadership style are a vital impetus the leader is required to imbibe and practice, in order to effect change. Though theorist have propounded many leadership styles like charismatic, transformational, transactional, and servant leadership, thisRead MoreThe Leadership Style of King David3177 Words   |  13 PagesLeadership 1 Essay 1 Take one leader in the Bible, other than Jesus, and evaluate his or her leadership style from using the framework of modern thinking on leadership and your own theological reflection. Introduction In her book Leadership Can Be Taught, Sharon Parks (2005, p.3.) suggests that the study of leadership is important for the common good in todays complex changing world. The term complex changing world could easily be used to describe the time covered by the early years ofRead MoreMass Media and Evangelization in the Church8919 Words   |  36 PagesCommunication is a necessity in the world of human beings, animals and plants and is an ever continuing process going on all the time. It is as necessary to human, animal and vegetable existence as life itself. Absence of communication and the life process wither and die. The need for communication is as basic as the hunger for food and drink, perhaps even more so. In the beginning after all, was the ‘word’ or ‘aum’; the first syllable even uttered. â€Å"Communication is the name we give to the countless

Wilkinson Stores Customer Service Satisfaction - 3145 Words

DEDICATION I dedicate my dissertation to my family and friends. Special appreciation to my loving mother Mani lad for the encouragement and support she has given me over the last three years. As well as support from my sister’s too and would like to thank my late father too. I would not be where I am without you all helping and supporting me. I would also like to thank a very special friend for all her help and support Manisa Patel. She has been very supportive throughout my dissertation as well as knowing her within the three years. I am very grateful to know her thank you so much. ACKNOWLEDGEMENT The researcher would like to sincerely thank the efforts of her supervisor Carol Hughes for the help, support and guidance given†¦show more content†¦All this will relate to the aims of the research and overall customer service satisfaction. I will be having Questionnaires which will be the main source of the investigation to show more of a clear understanding. Also I will be interviewing the Manager’s within Wilkinson to get more of an understanding of what they think is a good customer service satisfaction. CHAPTER ONE – INTRODUCTION 1.1 AIM ‘’To investigate customer service satisfaction within Wilkinson Hardware Store’’ 1.2 OBJECTIVES 1) Identify customer satisfaction 2) To analyse issues relating to customer satisfaction and sales assistances 3) Identify how Wilkinson’s can improve customer satisfaction 1.3 INTRODUCTION The aim of the study is to investigate the relationship between Wilkinson’s and their customers. The aim is based on researching how many different methods are used relating to customer strategy, and to see how staff communication works with the customer’s. There are three objectives and each one of these concentrates on a specific element within customer satisfaction. The first objective will be to research customer satisfaction what they would like to see in Wilkinson’s for them to come back to spend their money in the store. By this will show what strategies and motivation will need to be used. The second objective is toShow MoreRelatedPenney s Five Forces Theory Essay1124 Words   |  5 Pagesfirst store. In 1907, James bought out his two partners, and he open stores through the mountain west for the next six years. In 1913, J.C. Penney became a corporation, and James moved his operations to New York for better access to suppliers and manufactures. JCP had 83 stores by 1915. â€Å"Private labels allowed Penney to control quality and provide lower prices to customers compared to the price of most brand name items,† (Hitt, Ireland, Hoskisson, 2016). J.C. Penney had nearly 1,496 stores in 1936Read MoreStrategic Marketing Management Essay7428 Words   |  30 PagesORGANIZATION Wilkinson RETAIL STORE INTRODUCTION: â€Å"Businesses must respond to change in order to remain competitive. Developing appropriate strategies, which allow progress, is essential. Wilkinson was founded in 1930 as Wilkinson Cash Stores by James Kemsey Wilkinson and has remained largely in the hands of the founding family since its establishment. Wilkinson’s growth places it in the top 30 retailers and is a prime example of a business that has responded to changing customer needs throughoutRead MoreBuzz Essay1674 Words   |  7 Pagesof staff in stores across the country. Although the industry has seen very little growth in recent years, Omega has successfully increased its market share through a policy of lowering prices (the company claims to have reduced prices by 7.5 per cent between 2004-2009) and improving customer service. 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The basic activities followed by HRM are that of providing services to internal customers. These include central management team leader, line managers and employees. The services covering all the aspects of HRM like human resource planning, recruitment and selection, employee development, employee rewards, health and safety management, employee relations and welfare.

Reading Books Essay Sample free essay sample

Deface your books. Have fun composing in them. Indulge yourself as you neer could with your grade school books. The intent of doing Markss in a text is to name out of import constructs or information that you will necessitate to reexamine subsequently. Be cognizant. though. that underscoring a text with a pen can do underlined sections—the of import parts—harder to read. As an option. many pupils underline in pencil or usage coloured highlighters to flag cardinal words and sentences. Using a highlighter to tag cardinal information can salvage tonss of clip when you are analyzing for trials. Underscoring offers a secondary benefit. When you read with a highlighter. write. or pencil in your manus. you involve your kinaesthetic senses of touch and gesture. Bing physical with your books can assist construct strong nervous tracts in your memory. Five smart ways to foreground a textMeasure 5 in Muscle Reading presents a powerful tool: highlighting. It besides presents a danger—the ever-present enticement to foreground excessively much text. Excessive foregrounding leads to otiose clip during reappraisals and can besides botch the visual aspect of your books. Get the most out of all that money you pay for books. Highlight in an efficient manner that leaves texts clear for old ages to come. Read carefully firstRead an full chapter or subdivision at least one time before you begin foregrounding. Don’t be in a haste to tag up your book. Get to cognize the text foremost. Make two or three base on ballss through hard subdivisions before you highlight. Make choices up front about what to highlightPerhaps you can carry through your intents by foregrounding merely certain chapters or subdivisions of a text. When you highlight. retrieve to look for transitions that straight answer the inquiries you posed during Step 3 of Muscle Reading. Within these transitions. highlight single words. phrases. or sentences instead than whole paragraphs. The of import thing is to take an overall scheme before you put highlighter to paper. Recite firstYou might desire to use Step 7 of Muscle Reading before you highlight. Talking about what you read—to yourself or with other people—can aid you grasp the kernel of a text. Recite foremost ; so travel back and high spot. You’ll likely highlight more selectively. Underline. so highlightUnderline key transitions lightly in pencil. Then near your text and come back to it subsequently. Measure your underlining. Possibly you can foreground less than you underlined and still capture the cardinal points. Use foregrounding to supervise your comprehensionCritical thought plays a function in underscoring and foregrounding. When foregrounding. you’re doing moment-by-moment determinations about what you want to retrieve from a text. You’re besides doing illations about what stuff might be included on a trial. Take your critical thought a measure farther by utilizing foregrounding to look into your comprehension. Stop reading sporadically. and look back over the sentences you’ve highlighted. See if you are doing accurate differentiations between chief points and back uping stuff. Highlighting excessively much—more than 10 per centum of the text—can be a mark that you’re non doing this differentiation and that you don’t to the full understand what you’re reading. See the article â€Å"When Reading Is Tough† subsequently in this chapter for suggestions that can assist. Find an illustration of smart foregrounding online.Five smart ways to foreground a textMeasure 5 in Muscle Reading presents a powerful tool: highlighting. It besides presents a danger—the ever-present enticement to foreground excessively much text. Excessive foregrounding leads to otiose clip during reappraisals and can besides botch the visual aspect of your books. Get the most out of all that money you pay for books. Highlight in an efficient manner that leaves texts clear for old ages to come. Read carefully firstRead an full chapter or subdivision at least one time before you begin foregrounding. Don’t be in a haste to tag up your book. Get to cognize the text foremost. Make two or three base on ballss through hard subdivisions before you highlight. Make choices up front about what to highlightPerhaps you can carry through your intents by foregrounding merely certain chapters or subdivisions of a text. When you highlight. retrieve to look for transitions that straight answer the inquiries you posed during Step 3 of Muscle Reading. Within these transitions. highlight single words. phrases. or sentences instead than whole paragraphs. The of import thing is to take an overall scheme before you put highlighter to paper. Recite firstYou might desire to use Step 7 of Muscle Reading before you highlight. Talking about what you read—to yourself or with other people—can aid you grasp the kernel of a text. Recite foremost ; so travel back and high spot. You’ll likely highlight more selectively. Underline. so highlightUnderline key transitions lightly in pencil. Then near your text and come back to it subsequently. Measure your underlining. Possibly you can foreground less than you underlined and still capture the cardinal points. Use foregrounding to supervise your comprehensionCritical thought plays a function in underscoring and foregrounding. When foregrounding. you’re doing moment-by-moment determinations about what you want to retrieve from a text. You’re besides doing illations about what stuff might be included on a trial. Take your critical thought a measure farther by utilizing foregrounding to look into your comprehension. Stop reading sporadically. and look back over the sentences you’ve highlighted. See if you are doing accurate differentiations between chief points and back uping stuff. Highlighting excessively much—more than 10 per centum of the text—can be a mark that you’re non doing this differentiation and that you don’t to the full understand what you’re reading. See the article â€Å"When Reading Is Tough† subsequently in this chapter for suggestions that can assist. Find an illustration of smart foregrounding online.

Fear and Trembling by Soren Kierkegaard free essay sample

In Soren Kierkegaard’s Fear and Trembling, the biblical story of Abraham is retold with four different viewpoints, to narrow on the religious and the ethical. The Religious is that stage of life when the individual is found to be in â€Å"an absolute relation with the absolute†, and the ethical being the â€Å"expression of the universal, where all actions are done publicly and for the common good. â€Å" Kierkegaard writes that Abraham killing Isaac is ethically wrong, but religiously right. But the point that Kierkegaard is driving home is the distinction between faith and resignation. Faith is what it takes to â€Å"leap into the absurd, something that cannot be rationally explained, transcending the intelligible. † Resignation is the sacrifice of something dear and the following reconciliation with that loss. Kierkegaard cites the example of Agamemnon who must reconcile himself to the loss of his beloved daughter, Iphigenia. Back to the Abraham story, it would have been resignation if Abraham merely had tried to kill Isaac on the basis of the infallibility of God’s wish. We will write a custom essay sample on Fear and Trembling by Soren Kierkegaard or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page But Abraham made the leap of faith to believe that God would not commit something unethical, and hence, spare Isaac. But doesn’t this teleological suspension of the ethical by Abraham reflect an intrinsic incongruity? By teleological suspension of the ethical, one means the suspension of the moral law for the sake of a higher law. According to Kierkegaard, had Abraham been willing to kill Isaac just because God had told him to do so would have been resignation or obedience. But Abraham is willing because he believes in the virtue of God to not kill Isaac. That is faith. And this ostensible incongruity is Kierkegaard’s distinction between Faith and Resignation. Another thing I would like to talk about is the compartmentalization of human life into three stages: Aesthetics, Ethical and Religious. Each reflects inherent contradictions with each other and is, hence, incongruent to each other. The Aesthetic, â€Å"the realm of sensory experiences and pleasures†, The Ethical and The Religious are how a human life evolves into a true being. Because these are conflicting ideas of life, they stand independent of each other. This idea is rather at odds with, say, Aristotelian virtue of Moderation, who spoke of the Golden Mean. â€Å"Virtue consists in the observance of the mean relative to us, this being determined by principle, that is, as the prudent man would determine it. â€Å" Kierkegaard maintains that the only way to make life worthwhile is to embrace god by making the leap of faith. Religion is absurd and cannot be understood, it cannot be approached rationally. Unlike this, Aristotle does not recommend a one-size-fits- all system, and the mean that we strive could be relative. For example, Kierkegaard says, â€Å"That it is an ordeal such that, please note, the ethical is the temptation (p. 115). † The Ethical, or the Common Good, he reckons with it’s static rationality might be the impediment to passion for the Absolute, that is necessary to embrace the absurd. His main criticism of the society is that it is too passionless. Hence, the stages of life are different, often at odds with each other.

Stoichiometry Lab Data Collection and Processing free essay sample

Stoichiometry Lab Data Collection and Processing Item | Mass | Small beaker (100 mL)| 47. 0 grams| Large beaker (150 mL)| 82. 4 grams| Mass of filter paper| 0. 50 grams| Mass of coffee filter| 1. 00 gram| 150mL beaker + 20mL water + lead nitrate solution| 96. 1 grams| 100mL beaker + 20mL water + sodium carbonate solution| 64. 2 grams| Watch glass| 32. 2 grams| Precipitate + filter paper + coffee filter| 2. 20 grams| Precipitate + 150mL + coffee filter| 84. 1 grams| Uncertainty of electronic balance: Â ±0. 001 grams Uncertainty of 100 mL beaker: Â ±0. 05 mL After looking at the data and the calculations made, it can be said that the experiment was a success, and also a failure. The percent yield determines how efficient this experiment was, by comparing the actual yield of the products to the theoretical yield of the products. The percent yield of lead II carbonate is 86. 8%, which is reasonably a good percentage. This means that the efficiency of the experiment and reaction was good. However, the percent yield for sodium nitrate is 7. 7% which means that the efficiency for this experiment and reaction was horrible. We will write a custom essay sample on Stoichiometry Lab: Data Collection and Processing or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It’s probable that somewhere in the calculations, experiments, or measurements that a mistake was made that lead to this outcome. There could have been many spots for error in this lab. However, several were noted during the experimental process. When the lead nitrate, sodium carbonate and water mixture was being poured into the filter, some of it spilled out onto the table. Also, before the sodium nitrate and water solution was heated over the Bunsen burner, some of the solution was also spilled onto the table, which may be the reason why sodium nitrate has such a low percent yield. Also, when pouring substances from one beaker to another, not all of the substance may be transferred. There could have been human error when measuring amounts of water with graduated cylinders and beakers. The water level may have been more or less than what was called for. Lastly, there might be systematic error with the electronic balance. If the balance was not zeroed at each time it was used, the measurements may have been off. The design of the lab was great. The procedure was straight forward and easy to follow. It gave clear step by step directions on what to do. The quality of the data was good also. A weakness of this lab is that there were many opportunities for there to be error. This is significant because it can be reflected in the results. For example, the percent yield for sodium nitrate is very low and probably is due to several errors that were made throughout the experiment. The precision and accuracy of the measurements are pleasant because the same electronic balance was used each time for all the weighing. Also, the balance was zeroed out before each measurement. The use of equipment was good because the materials that were going to be used were known and weren’t hard to handle. The management of time was okay but could be improved because the experiment extended over a period of 4 days. A modification for this lab could be that the 1. 0 g of sodium carbonate, 1. 0 g of lead II nitrate, 20mL of distilled water, and 5mL of water could be premeasured before the lab was started. There could have been a lot of error when measuring these values and a way to get rid of the some of the error is to have these values premeasured and ready to go before the lab is started.